If you have received damaged or defective items, or if your shipment is missing ordered items, please complete and submit this form. It may take up to 10 business days to receive a response

For damaged items, please keep the items and all original boxes & packing material. We will be sending UPS to investigate the damage(s) in order to expedite the claim. In many cases, we can send out your replacement items while the damage claim is being processed, so you can complete your job in a timely manner.

Fields marked with * are required

Name*:

Company*:

E-mail address*:

Phone*:

Fax*:

Invoice #*:

Shipping Address

Address*:

City*:

State*:

Zip*:

Please provide as much detail as possible so that we may complete root-cause analysis, and understand the issues with your order.

  • Missing: items were not included in your order.
  • Damaged: items were damaged in transit (broken packaging, etc.)
  • Defective: items were not damaged, but are not functional

Item #1

Part Number*:

# missing*:

# damaged*:

# defective*:

Description of problem:


Item #2

Part Number:

# missing:

# damaged:

# defective:

Description of problem:


Item #3

Part Number:

# missing:

# damaged:

# defective:

Description of problem:


Any additional comments:

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